Privacy Policy

Nest4Pet (the “Company”, “we”, “us” or “our”) values your privacy. This Privacy Policy (“Policy”) describes how we process personal information when you use the Nest4Pet website (“Website”) at nest4pet.com.

By using the Website, you acknowledge and accept that your personal information will be processed in accordance with this Policy. You expressly acknowledge and consent to us processing the personal information that you provide for the purposes outlined in and otherwise in accordance with this Policy.

Our Policy is subject to change at any time without notice. To ensure you are aware of any changes, please review this Policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Policy.

Collection of Personally Identifiable Information and Other Information

When you use our Website, we collect and store your personal information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules 2011”), which includes any information that relates to a natural person and can identify such person, directly or indirectly. This information is provided by you from time to time to provide you with a safe, efficient, smooth, and customized experience.

While some sections of the Website can be browsed without providing personal information, certain sections (such as placing an order) require registration. Personal information is collected only after obtaining your consent. We indicate which fields are required and which are optional. You may opt out by choosing not to use particular services or features on the Website.

When you register or place an order, we may collect the following personal information:

Name
Email address
Phone number
Address

This information may also be used to send you offers based on your previous orders or activity on the Website.

For transactions, additional information such as billing address and payment instrument details may be required. We do not store any financial or payment-related information.

You may withdraw your consent at any time by sending a request to our Grievance Officer (see Clause 9). However, we may need to retain or process your information to comply with applicable laws, in which case we will notify you.

User Responsibilities

You agree not to host, upload, display, or share any information that:

Belongs to another person without rights;
Is obscene, offensive, harassing, or promotes violence or illegal activities;
Is harmful to children;
Infringes on third-party intellectual property rights;
Is deceptive, false, misleading, or impersonates others;
Threatens national security or public order;
Contains viruses or harmful code;
Violates any applicable law.

Cookies

Cookies are small files stored by a web server on your browser to help remember information. We use cookies to analyze webpage flow, measure promotional effectiveness, provide session management, and deliver personalized content. Cookies do not contain personally identifiable information.

You may choose to disable cookies in your browser, but some Website features may not function properly, and you might be asked to log in more frequently.

Use of Demographic/Profile Data and Your Information

We use personal information to provide requested services, resolve disputes, promote safety, collect payments, measure interest in products/services, send offers and updates, customize your experience, and prevent fraud.

We may collect demographic data through optional surveys to tailor your Website experience and send marketing updates. You can opt out of non-essential communications by contacting our Grievance Officer.

Sharing of Personal Information

We do not share your personal information with third parties except as described here or with your consent. Personal details such as your name, address, and contact number may be shared with our shipping, logistics, and courier partners to deliver your orders.

Third-party partners include, but are not limited to:

Nimbus Post Private Limited
Simba Logistics Private Limited
Delhivery Private Limited
BlueDart Express Limited
BusyBees Logistics Solutions Private Limited
DTDC Express Limited
Ecom Express Private Limited
Click Post
Pickkr
WareIQ
Rivia
Pidge

We are not responsible for how these partners use your information.

We may also disclose your information as required by law, to protect our rights, or during mergers or acquisitions.

Links to Other Sites

Our Website may contain links to other websites. We are not responsible for their privacy practices or content.

Security Precautions

Your personal information is stored on secure servers hosted by Shopify in the USA, Canada, and Singapore, and on Shopify-approved applications. We employ strict security measures to protect your information from unauthorized access.

Choice and Opt-Out

You may opt out of receiving promotional and marketing communications at any time after account setup. We do not retain your data longer than necessary except as required by law.

To remove your contact information from all Nest4Pet mailing lists, please contact support@nest4pet.com.

Your Consent

By using our Website or providing your information, you consent to the collection and use of your information as described in this Policy.

Changes to this Policy will be posted on this page to keep you informed.

Grievance Officer

For any questions, feedback, or to exercise your privacy rights, please contact our customer care at:

Phone: +1 (437) 225-8010
Email: support@nest4pet.com
Address: 7 Firwood crescent Brampton ON L6P2J6

You may contact the Grievance Officer to withdraw consent, update your information, or file complaints. Complaints will be addressed promptly, typically within one month.

Questions?

For any other inquiries related to Nest4Pet, our products, or this Policy, please email: info@nest4pet.com